Our Rensea product range represents the layout care and maintenance instruments for planted aquariums & wabi kusa which comes in different sizes and shapes for the best fit to your needs. We offer the highest quality of instruments combined with ergonomic and efficient designs that simplify the planting and cutting of any type or number of aquatic flora. Aqua green industry scissors, forceps and cutter will facilitate your work while maintenance of aquariums & wabi kusa and will be a a real addition of value in all your aquarium configurations.
Customer satisfaction is the main target of our work. The concept of the company, the thinking and the function of our competent and highly motivated staff is concentrated to this aim. Rensea guarantees that all over the world get made instruments of the highest quality level. We place our highest aim on all part of our company’s administration, production & distribution. This is the basis to satisfy the demand of the global market and our high target today and in the future.
In order to assist our valued customers and professionals provide aquascaping instrument we sophisticated media materials in a user friendly and comprehensible form upon request to keep them updated about our company and its products offered. The media materials include : Brochures, Printed Catalogs, Electronic CD’s and Posters.
At Rensea we design and develops instruments for the aquascaping of tomorrow, where we create ideas for new instruments, make modification in present versions to add more sophisticated products in our portfolio which comes with a combination of technology and many years of experience. This results in the very best solutions for user.
Our customer service department is available from Mon-Sun 9:00 AM to 5:00 PM local time to accept your orders. All purchase orders must be addressed to:
Rensea
P.O. Box No. 1304
Gohad Pur Near Islamia
Girls High School
Sialkot – 51310 – Pakistan
The order may be placed by email or by phone:
Telephone: +92 300 7122448
Email:
info@rensea.pk
In order to be competent company for our customers we keep updating our structure in terms of machinery used, hiring more technical employees bringing new products and positive changes in production techniques. machines in our production line, experienced workers and centralized manufacturing system working like a backbone. That is the thing which encourages Rensea to compete on better place as compared to our competitors because we do have better control over product design, consistency in quality and competitive pricing policy.
In our production line we have skilled craftsmen’s who are utilizing their best efforts to bring best quality instruments in market through use of hi tech machines. We produce high quality aquascaping instruments from Pakistani, Japanese and German stainless steel.
How can i get your catalog?
Please fill out the request form at our website or email us at info@rensea.pk to get it by email or via post to your address mentioned.
Please send me your updated price list?
Kindly speak to one of our sales representative by email to get our updated price list for you.
What type of material / steel you are using for manufacturing the instruments?
Rensea always select the materials which are best fit to the product reliability and are approved medical stainless steel types, at present we are manufacturing surgical instruments from AISI 410, AISI 420 and AISI 304 type stainless steels grades.
I am unable to find my desired device?
Don’t worry about that, just supply us your desired item name with part no. from any international catalogue or pictures to info@rensea-pk.us.stackstaging.com our experienced team will be at your service to assist you in best possible way.
What are your business terms?
Please visit our website to get access for our general terms of service in service menu.
Do you provide private labeling?
Yes, under special circumstances, we provide private labeling services and put the required marks or brands on the instruments.
Can I order for sample for demonstration before placing an order?
Yes, you can order some samples before placing your order. The samples will be free of cost whereas the shipping cost will be bear by yourself.
Do you accept orders for customized / special items?
Yes, we do accept the orders for customized products as well but we would require technical drawings, master samples or pictures for designing and production purpose.
Do you offer guarantee on your products?
We offer a 3*year guarantee on all reusable instruments. If any of Rensea made product found defective in terms of craftsmanship we will held responsible for that either to replace it or refund your purchase price.
How long is your delivery time?
At Rensea we keep nearly 100 to 200 different standard items permanently in our stock to supply them within three week time whereas orders for non-stocked items may take 12 to 16 weeks for delivery.
What are your payment terms?
We always accept the payment in advance. However, for continues cooperation we can negotiate our terms i.e. 75% advance / 25% upon dispatch of goods, 100% upon dispatch of goods.
How can I pay for an order?
We offer several methods of payment including PayPal, Western Union and SWIFT transfer. We accept payment in US dollars.
How do I cancel an order?
Please call our sales office on +92 300 7122448 immediately. We are sometimes unable to cancel, as the order will already have been processed.
How can I return a product to you for replacement / refund?
If you want to return a product to Rensea for replacement or refund so you can send it in its original Rensea packaging without using it within 30 days along with exchange and refund form supplied with product or get it from our sales representative.
What is your recommended method of sterilization?
The recommended method of sterilization for Rensea product is supplied with instruments. If you need a copy of that so please visit our website and click on service tab to get it or email Rensea team at info@rensea.pk to have one for you.
How do I find my local distributor?
Rensea work with a tightly woven network of its business partners in over 50 countries around the world, please contact at info@rensea-pk.us.stackstaging.com to get your desired information.
I would like to make a complaint?
Please call at +92 300 7122448 to place your complaint or write us by email, we assure you that Rensea team will give you full support to solve your issue within minimum time.
All instruments manufactured by Rensea are 100% guaranteed to be free of all kind of defects in workmanship or material. Rensea recommends proper cleaning, lubrication and maintenance practices before, during and after use for best performance of the product. To be free of all kind of defects in workmanship or material. Rensea recommends proper cleaning, lubrication and maintenance practices before, during and after use for best performance of the product. The guarantee will be void if it is established that the instruments have been misused.
Our logistics team executes most modern logistic to best serve our valued customers. Our extensive stock guarantees quick delivery times,articles which are not available in our easy stock, can be supplied in a short time under special priority service. We can usually deal with your order within 24 hours from receipt.
All instruments passes through an intensive quality checks before releasing it to our valued customers. Our qualified employees visually inspect the instruments while considering about patterns, shape, important dimensions, finish and material conformance on the basis of master samples and drawings. This ensures the highest level of quality and service throughout our entire product portfolio. On the other hand; we test the hardness and chromium level of the instruments which are very important to consider for its durability and better functionality. Whereas we reject the defective lots straight away if it does not pass our quality checks. We also work with an independent testing house Sialkot Material Testing laboratory (SIMTEL) and Pakistan council of scientific material testing to attain our customer’s satisfaction.
General
• These terms of service shall exclusively apply to all offers, deliveries and services of Rensea, all sales are made on the basis of these below mentioned terms which are considered as accepted by the buyer when placing an order with us.
• If after an agreement has been made or goods supplied, it is found that the purchaser is not, or is no longer creditworthy, we are entitled to rescind the agreement or to require immediate payment of the goods supplied.
• Each transaction will be deemed as agreement between Rensea and purchaser.
• All agreement must always be made in writing.
• Any assignment of claims is subject to our consent.
Ordering information
Our customer service department is available from Mon-Fri 9:00 AM to 5:00 PM local time to accept your orders. All purchase orders must be addressed to:
Rensea P.O. Box No. 1304
Gohad Pur Near Islamia
Girls High School
Sialkot – 51310 – Pakistan
The order may be placed by email or by phone:
Tel: +92 300 7122448 Email: info@rensea.pk
Prices
All our offers / quotes are submitted without obligation based on Ex-works in US Dollars ex Rensea premises at customer expense, exclusive costs for packaging, dispatch and insurance unless an agreement to the contrary is made. Prices stated in specific written quotations are firm for thirty days from the date given, and are otherwise subject to change without prior notice.
Payment
All orders are to be payable in advance upon receipt of invoice net in US Dollars unless otherwise agreed in writing. Payment terms shall be agreed separately in writing.
In cases of payment by PayPal, debit / credit card or SWIFT transfer the payment shall only be deemed to have been made when it has cleared. Freight charges, insurance, taxes or any additional costs shall be paid by customer.
Retention of title
The goods delivered by us remain our property until they have been fully paid. This also includes all goods supplied previously or at a later date.
Delivery time
Delivery times stated should be considered as approximate ones. We will try our best to deliver the goods on promised delivery time as per our order acceptance sheet whereas Rensea accepts no responsibility or liability of any kind for failure to deliver within the time period quoted. In case of shortage of material, manufacturing delays, unforeseen circumstances, etc. The buyer will not be entitled to cancel the order or refuse delivery. Claims of compensation by the customer as a result of delayed will not be accepted unless otherwise agreed by Rensea. But if the delivery is delayed by more than 160 days, the Purchaser is entitled to withdraw either partially or completely from the unfulfilled part of the agreement. Rensea also reserves the right to make partial deliveries, all Shipments are made for account and risk of the buyer, unless otherwise agreed.
Shipping
If not instructed otherwise orders are generally shipped by express courier otherwise by air cargo / sea freight depending on weight and destination as instructed by buyer. Special shipping services are available on request which will be added in net invoice.
Transfer of Risk
The danger of depreciation or risk is transferred to the customer after the goods have been shipped or picked up from our premises by the customer. If the goods remain on our premises for reasons for which the customer is responsible, risk is transferred at shipping readiness. Any claims by the buyer regarding loss in transit will not be entertained unless reported in writing within 14 days from the date of invoice.
Claims / Complaints
Upon receipt of your shipment inspect all cartons for visible damages. If damaged contact your carrier. In case of any complaint regarding defects, discrepancy or shortages of instruments the purchaser must intimate us in writing within 05 working days. We shall not be liable for any damages due to improper handling, incorrect application or the like. If the Purchaser omits this notification, then the Products shall be deemed to have been accepted without complaint. In cases of justified complaints notified in time, Rensea is entitled to replace the Products with 5 to 10 working days.
Marking / OEM Service
All instruments are marked with our brand name “Rensea” item code number . Product labels contain maximum information about the products. We also give delivery of orders on OEM basis. All products supplied unmarked or branded with purchaser brand name not covered by our guarantee.
Customized products
In case of customized products customer undertakes to always accept and pay for the customized goods, and he shall not reject the goods in the case of slight tolerances between ordered and delivered goods. Rensea will accept complaints only if proof is furnished that the products manufactured by us differ obviously and appreciably from the order specifications. Rensea has the right to add 10% more or less of price of instrument given for custom made instruments.
Product specification
• Rensea products are designed and manufactured according to the recognized institute of standards and technology. We reserve the right to modify the instruments illustrated in our catalogue as improved materials, finishes and designs become available.
• Any product which has entirely different specification listed will be advised to purchaser before being supplied.
• All products shown in our catalogue are made of surgical grade stainless steel material unless otherwise indicated.
Guarantee
Our warranty is valid worldwide and for 3* year from date of purchase. It covers any defects in material and craftsmanship. The company will repair or provide new instruments according to situation, however all fright charges must be at purchaser account. Damage resulting from inexpert use or misuse with regard to handling, cleaning, sterilization and storage does not fall under this guarantee.
Place of performance and jurisdiction
Place of performance for deliveries, payments (bank account) and dispute settlement venue is invariably Sialkot Pakistan. Only Pakistan jurisdiction shall be applicable to all parties concerned to such happening.
Aquarium industry around the world while presenting Rensea as world class manufacturer of aquarium instruments and delivering unrivalled quality products to our valued partners With these intentions we will strive to improve ourselves in terms of our three concept innovative precision, excellent performance and reasonable pricing strategy to retain your confidence in our company’s service and quality products. This is our promise to you, as well as that of our entire Rensea team
We manufacture all our products from martensitic stainless steel types (AISI 410, 420, 440) which are the highest quality. We intend to provide premium grade tools and ensure that qualified materials have been used while manufacturing and are best fit to the coral and aquariums.
The word “quality” is the most important factor to consider for every consumer, so to ensure the highest quality of our products we have a consistent quality control system in our company which guarantees that each instruments manufactured at Rensea is of our total quality.
Rensea is supplying surgical instruments with top level workmanship, but in case you got any problem or not happy with our product quality, we will be glad to take back unused items within 30 days of purchase for full refund. Once your goods are accepted back into stock, you will be issued with a replacement or refund which usually takes between 5 to 7 working days, however we will accept the returns under following circumstances: –
• Authorization from our customer service must be obtained prior to returning products, so please contact at +92 300 7122448 or email us by info@rensea.pk and get RRN (return reference number) before sending the goods back.
• Product must be returned in unused saleable & clean condition in original package within 30 days of invoice date.
• Items returned opened, unsuitable packaged or any non-conform packaging material, as well as items returned after 30 days are subject to a minimum 10 % restocking and reworking charge.
• Custom or special order products will not be accepted for refund.
• Before sending the goods back, method of return must be agreed with Rensea
• Goods must be returned in safe packaging to avoid damage in transit.
• Send the goods by reliable courier service provider, we cannot except any liability for goods lost in transit.
• Rensea is not liable to issue refund for those goods which have been used, repaired or modified.
• The Purchaser shall pay the carriage on returned products.
• Provide a copy of the original invoice when returning items.
Prompt and experienced after-sales service is very important to Rensea. Our friendly and well trained customer support staff will feel pleasure to answer your all queries and requests about our products and services at any time, even if you are not looking for something in our range of products, but we will endeavor to help you with possible solution that best to your needs.
Rensea manufacture and distribute its products in more than 50 countries worldwide having strongly woven network of business partners. Our top level workmanship ensures that each instrument is ready to easy off people’s day to day activities for aquarium care.